1. Appointment Scheduling and Calendar Management

• Online Booking: Allows customers to schedule appointments online, reducing the need for phone calls.
• Automated Reminders: Sends reminders to customers about upcoming appointments via SMS or email.
• Technician Scheduling: Assigns jobs to technicians based on availability and expertise.

2. Customer Relationship Management (CRM)

• Customer Database: Stores detailed information about customers, their vehicles, service history, and preferences.
• Communication Tools: Facilitates communication with customers through emails, SMS, and push notifications.
• Feedback and Reviews: Collects customer feedback and reviews to improve service quality.

3. Inventory Management

• Parts Tracking: Monitors stock levels, tracks orders, and alerts when parts are low.
• Supplier Integration: Integrates with suppliers for easy reordering and tracking of parts.

4. Estimates and Invoicing

• Estimate Generation: Creates detailed cost estimates for customers before work begins.
• Invoicing: Generates and sends invoices to customers, with options for online payments.
• Cost Tracking: Tracks labor and parts costs to ensure accurate billing.

5. Work Order Management

• Digital Work Orders: Creates and manages digital work orders for all repair jobs.
• Job Status Tracking: Tracks the status of each job from start to finish.
• Technician Notes: Allows technicians to add notes and updates on each job.

6. Reporting and Analytics

• Financial Reports: Generates reports on sales, expenses, and profitability.
• Performance Metrics: Tracks key performance indicators (KPIs) like technician efficiency and job turnaround time.
• Customer Reports: Analyzes customer behavior and service trends.

7. Point of Sale (POS) Integration

• Payment Processing: Integrates with payment gateways for processing credit card and digital payments.
• Receipt Management: Provides digital and printed receipts to customers.

8. Marketing Tools

• Promotions and Discounts: Manages promotions, discounts, and loyalty programs.
• Email Marketing: Sends promotional emails and newsletters to customers.

9. Mobile Access

• Mobile App: Provides a mobile app for both customers and shop staff for on-the-go access.
• Remote Management: Allows managers to oversee operations remotely.

10. Compliance and Documentation

• Warranty Tracking: Manages warranties on parts and services.
• Documentation Storage: Stores important documents like service manuals and compliance certificates.

11. Integration with Other Systems

• Accounting Software Integration: Syncs with accounting software like QuickBooks for streamlined financial management.
• Diagnostic Tools Integration: Integrates with vehicle diagnostic tools for accurate problem detection and service recommendations.

12. User Permissions and Security

• Role-Based Access: Controls access to system features based on user roles (e.g., manager, technician, receptionist).
• Data Security: Ensures data protection through encryption and regular backups.